Customer Satisfaction Survey

Our Customer Satisfaction Survey
Your feedback helps us improve

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Your feedback helps us improve

What makes for good consulting? For us, it’s not just technical expertise and compelling results—it’s, above all, a collaborative partnership that truly helps our clients move forward.

That is exactly why we launched our anonymous customer satisfaction survey. We want to understand what our customers value about working with us— and where we can still improve.

That’s why anonymity is important to us

Honest feedback requires a setting in which even critical issues can be openly addressed. That is why we conduct our customer satisfaction survey anonymously.

Our goal is not to attribute individual statements to specific customers, companies, or projects. Rather, what matters most are recurring themes, perceptions, and patterns from which we can learn.

This is how we create space for honest feedback – both positive and critical.

Preparing for Our Customer Satisfaction Survey

Why We Actively Ask Our Customers for Feedback

In Application Lifecycle Management Consulting, we work closely with our clients’ teams and points of contact. In addition to technical expertise, communication, an understanding of requirements, and the quality of our collaboration also play an important role.

Through this survey, we hope to regularly highlight these different perspectives.

The goal here is not to compare individual clients or projects with one another. Rather, we aim to gain broader insights that will help us continuously improve our services.

What the feedback we’ve received so far shows us

The results of our customer satisfaction survey to date confirm our commitment to providing high-quality, partnership-based consulting. We are particularly pleased that 100% of the feedback received so far respondents rate our consultants’ expertise positively—with 86% giving the highest rating. The tangible value of our work is also clear: 100% confirm that our consulting has led to improvements.

In addition to these results, the personal feedback we receive is particularly valuable to us. Among other things, our customers highlight the professional expertise, direct and personal communication, and proactive, solution-oriented collaboration.

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What Our Customers Value Most

Feedback from our clients highlights the aspects that are particularly valued in day-to-day project work. It’s not just about technical expertise, but also about how we tackle challenges, develop solutions, and move projects forward together.

Our customers particularly appreciate:

• High level of professional expertise and impressive results

• Tangible added value through our consulting services and concrete improvements

• Direct, personal, and reliable communication

• Proactive and solution-oriented consulting that goes beyond mere implementation

• Flexibility and a willingness to help when working with others

• Collaborative partnership on an equal footing

We would like to continue building on this combination of technical expertise, consulting skills, and personal collaboration – and thereby continue to create solutions that help our customers achieve long-term success.

However, positive feedback is no reason for us to rest on our laurels

In addition to confirming what is already working well, the survey provides us with one thing above all else: concrete starting points for our day-to-day work. After all, it is precisely where collaboration is working well that it’s worth taking a closer look at the details.

One area we specifically address in this context is the predictability of the project timeline. Providing information on availability and progress at an earlier stage, along with transparent effort estimates and cost projections, is intended to give our customers even greater confidence in our joint planning efforts.

We are already working on these areas. This isn’t about change for change’s sake, but rather about concrete improvements that will be noticeable in our day-to-day project work – through clearer processes, better guidance, and a level of collaboration our clients can count on.

ReQonsult in Direct Communication: On-Site Client Visit

Development that resonates with customers

The insights gained from the survey also help us provide more targeted professional development for our consultants.

This involves both technical skills and consulting expertise, communication, and handling customer requirements. Recurring feedback can thus be incorporated into individual development goals, continuing education, and internal improvement measures.

The goal is simple: Our consultants should not only deliver technically outstanding solutions, but also serve as reliable and competent partners to our clients.

How You, as a Customer, Benefit

With our customer satisfaction survey, we don’t just want to measure how satisfied our customers are. We want to learn from it.

After all, every piece of feedback gives us the opportunity to further improve the quality of our consulting services, optimize our processes, and tailor our collaboration even more closely to our clients’ needs.

This is how feedback translates into tangible added value for our consultants, for our services, and above all, for you – our clients.

About the Author

Hartmut Schäfer is the founder and CEO of ReQonsult GmbH. As an entrepreneur and experienced ALM expert, he combines strategic vision with a deep understanding of tool-supported product development. His focus is on Siemens Polarion, efficient development processes, end-to-end traceability, and sustainable ALM solutions.

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